0

F.A.Q.

Your questions, answered
Inquire
Wave Line Icon

F.A.Q.

Discover answers to the most common questions our guests have. If you don’t find what you’re looking for, feel free to reach out to us at info@retreatyachting.com.

We’re here to help make your journey with us as seamless and enjoyable as possible.

Service animals will be permitted on select voyages. Animals that are not trained to do work or perform tasks are not considered to be service animals. Emotional support animals, which provide emotional support, well-being, comfort, or companionship to an individual with disabilities but are not trained to do work or perform tasks, are not considered to be service animals. Pets and other animals who are not service animals are not allowed on board.

Yes, please provide details about any allergies or food requirements to our Retreat Yachting Team prior to your cruise departure.

Retreat Yachting does not restrict the amount of luggage but does not provide additional space for storage outside of your suite or guest room.

Throughout our page you can find “Book now” button which will take you on contact form that you have to complete. After that, Retreat Yachting agent will get in touch with you and discuss further details.

Yes, Wi-Fi is accessible throughout the ship for your personal electronic devices. We cannot guarantee the availability or quality of the internet connections as this may vary according to destination and weather.

If Retreat Yachting cancels a tour due to safety, security or other conditions beyond our control a similar tours to your liking may be available.

Yes, you are allowed to carry whatever prescription medication you require, and we’d recommend packing an ample supply that covers the duration of your cruise or tour. Make sure medication is carried in its original packaging with the prescription label clearly marked.

Yes, individual climate control systems are available in all suites, helping you adjust the temperature to your desired level.

Guests are not permitted to bring Drones onboard for safety of other guests, as well as the welfare of the vessel; Firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature; Irons/Ironing Boards and Steamers are not permitted onboard.
Animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of their intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.
Personal grooming devices such as hair dryers, flat iron, shavers, curling irons, are allowed onboard when used with proper caution. However, if such devices are determined to pose a hazard, they may be confiscated and returned the last day of the cruise prior to debark.
Below is a full list of all PROHIBITED ITEMS:

  • All illegal narcotics/drugs. (Including Marijuana prescribed for medical purposes and other items used as drug paraphernalia. This includes Hookah Pipes)
  • All firearms including replicas, imitations, non-firing weapons, starting pistols and their components
  • Air, BB or pellet pistols or rifles
  • Any other projectile-weapon or item that resembles or can be mistaken as a firearm (e.g., paint ball guns)
  • All ammunition or replica ammunition for listed line items 2, 3 & 4
  • All explosives, component parts (i.e. detonators) including imitation explosives and devices
  • Fireworks, flares, pyrotechnics (excluding those which are part of the vessel’s lifesaving equipment and which have been properly manifested)
  • Martial Arts Weapons (ie. throwing stars, flails)
  • Knives with a blade longer than 4 inches/10.16 cm
  • Open razors
  • Swords , Skean Dhus or Kirpans
  • Spears or spear guns
  • Crossbows, crossbow bolts and long bow arrows
  • Blunt weapons including knuckle dusters, brass knuckles, clubs, telescopic batons, batons, flails or nunchaku
  • Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and other dangerous chemicals that could be used to maim or disable)
  • Restraining Devices (ie. handcuffs , leg , head restraining straps)
  • Flammable substances and hazardous chemicals. (e.g., petrol, methylated spirits, paint thinners, lighter fuel etc.)
  • Any other item made, adapted or intended for use as an offensive weapon
  • Stun devices (ie Tazers , Stun Guns)
  • Batteries larger than “D” size – this excludes ADA scooter
  • Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.
  • Any remotely controlled or autonomously flying devices, toys or drones
  • Self-balancing hover boards, air wheels, scooters, or Segways
  • Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and large aerosol cans
  • Emergency Position Indicating Radio Beacons (EPIRB), ham radios, satellite phones, transformers, lasers and laser pointers
  • Any form of radio/telephone signal jamming equipment 

If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow us to celebrate with you by advising us during your initial call with our Agent.

Book your experience

Wave Line Icon

Booking available from 1st October 2024.
In every program, you will be booking the entire yacht so your privacy and discretion are guaranteed (the yacht selection is done in the booking process). You can book for yourself, for your family, for a group of friends or for your company. Whatever you decide, Retreat Yachting will transform and adjust to your unique preferences.

Discover more